We have an opportunity in how we guide some of the conversations, because we're at a focal point. Different groups are more panicked about what's going on, or less panicked, because they're more diversified. The SaaS business community, within the UK and in the US, and even more regionally in Austin, Portland, or the San Francisco Bay Area - in their communities, they talk to each other. This is where the community Sage Intacct helped to create around these startups comes into play: How could Sage avoid making the situation worse? As Miller says, things like making sure that bank feeds integrated into Sage Intacct continue to function is a big deal in such times. How do we come alongside customers who are struggling, but do it in a way where we're helping the customer navigate? And at the same time, I recognize that I don't want Sage to make the situation worse. We're coming alongside customers who are scared about what's happening with SVB and Signature we have quite a number of customers who are in that space. Within the startup and technology world, there is a real impact. What about Sage Intacct's SaaS customer community? Miller didn't mince words: Sage's Saas industry vertical customers - how are they faring? So there's ways for us to come alongside them, and help them with further automation. If they are not using analytics in a big way, and they want more visibility, we have an answer for that. If the way they're executing their payroll solution is not as effective as they would like, we have an answer for that. If they're not using planning today, how do they plan more effectively? We have an answer for that. Very frequently, that means, 'How do I automate?' What they want from us, through our partner ecosystem, as well as from our direct team is: 'Give me some counsel on what else can I do to be a more efficient organization?' They take a step back and look at how do they actually squeeze a little bit more out of what they're currently doing? And we can do that. In most industries, what we're seeing is that customers are very focused on: 'So what else can I automate?' Having been in this SMB space for a number of years, one of the things that is pretty consistent is :when there's an economic slowdown, or downturn, or whatever you want to call what's going on right now, the response from the finance team is: 'How do I become more efficient?' Miller, what are your customers telling you - and what do they need from Sage Intacct? Miller answered: Customers are asking - "So what else can I automate?" About time for a catch up with Sage Intacct's Dan Miller, EVP of Sage Intacct. Not to mention Sage Intacct's SaaS industry customers, who are surely watching the Silicon Valley Bank implosion/rescue with high interest. Meanwhile, Sage Intacct's SMB customers are facing an unsparing economy - amidst enormous AI hype. There was also notable cloud manufacturing news - a new vertical for Sage Intacct, which has historically thrived in the service industries. It's been an eventful six months since a news-packed Sage Transform 2022, which marked a turning point for the cloud strategy for not only Sage Intacct, but Sage as a whole.
0 Comments
Leave a Reply. |